At AC Cooling Craft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
We may collect the following types of information when you interact with us:
Personal Information: Name, phone number, email address, home/office address, and any other details necessary for providing AC repair, maintenance, and installation services.
Payment Information: Billing details, transaction history, and payment methods (processed securely via third-party providers).
Usage Data: Information about how you interact with our website, inquiries, or services.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage our AC repair, maintenance, and installation services.
- To communicate with you regarding your bookings, inquiries, or service updates.
- To improve our services based on customer feedback and preferences.
- To process payments securely.
- To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
Service Providers: Third-party vendors assisting in service delivery (e.g., technicians, transport support, payment processors).
Legal Authorities: If required by law or to protect our rights and business operations.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and collect analytics. You can manage cookie preferences through your browser settings.
6. Your Rights and Choices
You have the right to:
- Request access to your data.
- Correct or update any inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Opt-out of marketing communications.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.