Welcome to AC Cooling Craft! These Terms and Conditions outline the rules and regulations for using our AC repair, maintenance, and installation services in Rawalpindi, Pakistan. By engaging with our services, you agree to comply with and be bound by the following terms. Please read them carefully before proceeding.
1. Service Agreement
1.1. AC Cooling Craft provides professional AC repair, installation, gas filling, and maintenance services in Rawalpindi and surrounding areas.
1.2. By booking our services, you agree to provide accurate and complete information about your AC issues and requirements.
1.3. Our services are subject to availability and confirmation upon booking.
2. Quotations and Pricing
2.1. All quotations provided by AC Cooling Craft are based on the information provided by the customer at the time of booking.
2.2. Quotations are valid for 7 days from the date of issue unless otherwise stated.
2.3. Final pricing may vary if there are changes to the scope of work, additional repairs, spare parts, or unforeseen issues discovered during service.
2.4. A non-refundable advance payment may be required to confirm your booking.
3. Payment Terms
3.1. Payment can be made via cash, bank transfer, or other agreed-upon methods.
3.2. Full payment is due upon completion of the service unless otherwise agreed in writing.
3.3. Late payments may incur additional charges as per company policy.
4. Cancellation and Rescheduling
4.1. Cancellations must be made at least 24 hours prior to the scheduled service to avoid cancellation charges.
4.2. Rescheduling is subject to availability and must be requested in advance.
4.3. AC Cooling Craft reserves the right to cancel or reschedule services due to unforeseen circumstances (e.g., extreme weather, technical issues). In such cases, we will inform you and offer alternative arrangements.
5. Customer Responsibilities
5.1. Customers must ensure access to the AC unit and provide a safe working environment for technicians.
5.2. Any existing faults or prior repairs should be disclosed before service.
5.3. Customers are responsible for ensuring proper electrical connections and stability at the service location.
5.4. Delays caused by the customer may result in additional charges.
6. Liability and Warranty
6.1. AC Cooling Craft takes utmost care in servicing your AC units; however, we are not liable for pre-existing faults or damages beyond our control.
6.2. Limited service warranty may be provided for specific repairs or installations (if mentioned on invoice).
6.3. We are not responsible for damages caused by power fluctuations, improper usage, or external factors.
6.4. Any service-related complaints must be reported within 24 hours.
7. Prohibited Conditions
7.1. We reserve the right to refuse service in unsafe or hazardous environments.
7.2. Customers must not request illegal modifications or unsafe practices related to AC systems.
8. Force Majeure
8.1. AC Cooling Craft is not liable for delays or failure in service due to events beyond our control, including natural disasters, strikes, or government restrictions.
9. Privacy Policy
9.1. AC Cooling Craft respects your privacy. Personal information collected during booking is used solely for service delivery.
9.2. We do not share your information with third parties without consent, except where required by law.
10. Dispute Resolution
10.1. Any disputes will first be resolved through mutual discussion.
10.2. If unresolved, the matter will be subject to the jurisdiction of courts in Rawalpindi, Pakistan.
11. Amendments to Terms and Conditions
11.1. AC Cooling Craft reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on our website.
12. Acceptance of Terms
12.1. By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
12.2. If you do not agree, please refrain from using our services.